Return Policy

Return & Refund Policy

At PAWVERA, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

  • You have [7] days from the date of delivery to request a return.

  • To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.

Non-Returnable Items

  • Perishable goods, customized items, or hygienic products cannot be returned unless received damaged or defective.

Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original payment method or as store credit within a few business days.

Damaged or Incorrect Items

If you receive a damaged or wrong product, please contact us immediately at our support email with photos of the issue, and we will arrange a replacement or full refund promptly.